Effective Way to Bring Your Customers Back During the Off-season
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The low season is a challenge for any business: there are fewer customers, revenues drop, expenses remain the same. January is exactly such a month.
How can you bring your customers back and maintain a steady flow of appointments even during quiet periods? The solution is the invitation for a follow-up visit in DIKIDI!
How Does the Invitation For a Follow-up Visit Work?
1️⃣ The system automatically sends an invitation to the customer – you don’t need to manually track who hasn’t visited your salon or studio for a while.
2️⃣ In the message, the customer receives a direct link to online booking. It’s simple, quick, and accessible – no calls or back-and-forth messages.
❗ DIKIDI shows how many customers respond to your invitations. This helps evaluate the effectiveness of notifications and optimize your strategy.
To view the statistics, go to “Settings” → “Notifications” → “Statistics".
✅ Example of Use
Imagine your customer had a haircut a month ago. After 4 weeks, DIKIDI automatically sends them a message: “It’s time to book a follow-up visit for a haircut. Choose convenient time for booking: [link to your online booking]”.
As a result, you remind the customer of your services and they book again. You show care and attention to the customer!
Why Is This Important?
- Saving time – all sending processes are automated
- Increased Loyalty – reminders for appointments are convenient for customers
- Revenue Growth – bringing back even a small portion of customers increases profits
How to Start Using the Invitations for Follow-Up Visits?
⚠️ Important! Before enabling the invitation for follow-up visits, make sure that your sending channels are set up.
👉 Go to “Settings” → “Notifications” → “Types of Notifications” → “Repeat Visit Invitation"
You can also increase profits during the off-season with promotions in DIKIDI. With their help, you can easily set up discounts or special offers that will automatically display in your profile and attract customers.
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