Fines

In DIKIDI, you can set up fines for clients who violate booking rules.

⚙️ Penalty Management

You can charge a fine for cancellations, rescheduling, or no-shows.

⚙️ Charging Funds

Use the personal or bonus account, as well as prepayment, to collect penalties.

⚙️ No-Show Protection

Protect against losses — apply a no-show penalty.

In the web version of DIKIDI, the Clients – Fines section stores all recorded booking violations.

To display information in the Fines section, you first need to set up booking rules (prepayment, no-show/cancellation/rescheduling penalties).

Go to Settings – Online Booking – Booking Rules

Read about booking rules here: It’s Your Business & Your Rules!

Once a violation occurs, an entry will appear in the Fines section.

To apply a fine, an employee (with Creator or Admin rights) must manually perform one of the following actions:

• Cancel, i.e., waive the fine

• Apply, i.e., collect the fine

You can deduct the penalty amount from the prepayment, client bonus account, or personal account. If prepayment is not set up, you won't be able to use it for the fine.

Please note that these actions cannot be undone.