It’s Your Business & Your Rules!
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In DIKIDI, you can set your own booking rules to protect yourself from unexpected situations. This is your shield against unexpected cancellations, reschedules, and no-shows. After all, your time is valuable, and your customers should understand that.
1️⃣ Prepayment is Your Protection Against Random Bookings
The prepayment system is your first line: a customer pays a fixed amount or a percentage of the service cost, reducing the likelihood of cancellations. This is not only a serious step towards conscious booking, but also a small compensation in case the customer changes their mind.
2️⃣ No Cancellations or Reschedules
Are you familiar with situations when a customer cancels their appointment at the last minute? DIKIDI gives you the ability to set restrictions: prohibit cancellations or reschedules within a certain time limit, or charge a small fine. This reduces the chance that a customer will change their plans without a valid reason.
3️⃣No-Show Fee: Your Time is Paid Off
A customer’s no-show is not just a missed appointment, but a real loss. With no-show fees, you can cover part of the losses, motivating customers to be responsible. The fee can be set as a fixed amount or a percentage of the service, at your choice.
4️⃣ Important Reminders Before Booking
Customers are always informed about important details, such as if they need to prepare anything before the visit, how to dress up, or other nuances. This helps to avoid unpleasant situations and makes the visit more comfortable for everyone.
5️⃣ An Offer Provides Clear Booking Terms
Specify the rules and penalties so that your customer has no questions. Before booking, each customer confirms their agreement with your offer, which means there will be no surprises or misunderstandings.
With these settings in DIKIDI, you create fair and comfortable conditions for both yourself and your customers. Let every visit be predictable and pleasant!
⚙️ Set up your online booking rules in DIKIDI “Online Booking” → “Booking Rules”
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