Why Customers Ignore Online Booking — And How to Make It Work
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You’ve enabled online booking in DIKIDI, but most of your customers still prefer to message or call you? 📞 That’s completely normal.
Here’s why it happens — and how to make online booking your main communication channel with customers.
❌ Reason #1: Customers Don’t Know About Online Booking
It may sound obvious, but many customers simply don’t know this option exists.
You’ve enabled the feature, but that’s just the first step — now you need to spread the word.
What to do:
✅ Tell about online booking in stories, posts, in your profile bio and during face-to-face communication with your customers.
✅ Place a QR code for online booking in your studio or print it on your business cards.
✅ After each visit, send customers a link with a note like: “Next time, you can easily book your appointment at a convenient time via this link ➡️ [online booking link] ❤️”
❌ Reason #2: The Link Is Hard to Find
If your booking link is tucked away in highlights without a clear button or direct access, customers will likely find it easier to just message you instead.
What to do:
✅ Pin the booking link in your profile bio.
✅ Add a “Book Now” button on Instagram (if available for your profile).
✅ Set up booking through DIKIDI in Google.
❌ Reason #3: Customers Don’t Understand Why They Need the App
“I don’t want to download any extra apps” Heard that before? Online booking works without the app too.But if a customer does install it, using the app will be much more convenient for them.
What to do:
1️⃣ Explain that they can book via the link without installing DIKIDI Online or a branded app.
2️⃣ If they’re open to it, suggest downloading the app and highlight the benefits:
🔹 Appointment history
🔹 Notifications and reminders
🔹 Bonuses
🔹 Up-to-date prices and offers
🔹 Chats with specialists
❌ Reason #4: Customers Are Afraid of Prepayment
If you require mandatory prepayment, some customers may hesitate to pay upfront—often because they don’t trust the process or don’t understand the reason behind it.
What to do:
✅ In the service description, explain why prepayment is needed: “This helps secure both your time and the specialist’s.”
✅ Make it partial if possible.
✅ Add a clear note outlining the terms and conditions before customers complete their booking.
✅ Offer options: allow some services without prepayment.
❌ Reason #5: You Don’t Promote Online Booking Yourself
If you still answer DMs with “Yes, I can book you for Thursday at 2 PM,” don’t be surprised when customers keep messaging you every time.
What to do:
✅ Reply to every booking request with: “It’s easier to book here 😊” and send the online booking link. Over time, customers will get used to the new process.
Online booking isn’t just a trendy feature
It helps you save time, avoid mistakes, and provide your customers with a simple, convenient way to book your services.
Don’t be afraid to explain, promote and remind — it’s worth it! 😉
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